FAQs

Glamourly India FAQ

Welcome to the Glamourly India FAQ page! Here you'll find answers to some of the most common questions we receive.

1. What is Glamourly India? Glamourly India is an online store specializing in fashion clothing and accessories. We offer a curated selection of trendy and stylish apparel, jewelry, handbags, footwear, and more to help you express your unique style.

2. How do I place an order? Placing an order is simple:

  1. Browse our collections and select the items you wish to purchase.
  2. Choose your preferred size, color, and quantity, then click "Add to Cart."
  3. Once you've added all desired items to your cart, click on the cart icon and proceed to checkout.
  4. Fill in your shipping and payment information, then review and place your order.

3. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

4. How can I track my order? After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to monitor the status of your shipment.

5. What is your return policy? We want you to be completely satisfied with your purchase. If you need to return an item, please review our Return Policy for detailed instructions. Generally, we accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition with tags attached.

6. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected at checkout:

  • Standard Shipping: [10 Days]
  • Expedited Shipping: [04 Days]
  • Express Shipping: [02 Days] Please note that these are estimated delivery times and may vary due to factors beyond our control.

7. Do you ship internationally? Yes, we offer international shipping to select countries. Please check our Shipping Policy for the list of countries we ship to and additional information on international shipping rates and delivery times.

8. How can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible at [Your Email Address]. We will do our best to accommodate your request, but please note that we may not be able to make changes if the order has already been processed or shipped.

9. How do I contact customer service? Our customer service team is here to help! You can reach us by:

  • Email: admin@secretdezires.com
  • Phone: +91 93113 39505
  • Contact Form: Visit our Contact Us page on the website

10. Do you offer gift cards? Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and are delivered via email to the recipient.

11. How do I stay updated on new arrivals and promotions? Stay connected with Secret Dezires by subscribing to our newsletter and following us on social media. You'll be the first to know about new arrivals, exclusive promotions, and special events.

12. What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service team immediately at [Your Email Address] with your order number and details of the issue. We will work with you to resolve the problem promptly.

13. How do I find my size? We provide detailed size charts for all our clothing items to help you find the perfect fit. You can find the size chart on the product page. If you have any questions about sizing, please contact our customer service team for assistance.

14. Are the colors of the products accurate? We strive to display product colors as accurately as possible. However, please note that the actual color may vary slightly due to differences in monitor settings and lighting conditions.

Thank you for shopping with Secret Dezires! If you have any other questions or need further assistance, please don't hesitate to contact us. Happy shopping!